Frequently Asked Questions

Shipping | Tracking your Order 
Sizing 
Returns 
Exchanges 
Payment Methods 
Contact 
Deal of the Week 
Out of Stock Items


SHIPPING | TRACKING YOUR ORDER

Please allow us 1-2 business days to process your order. However, once credit card authorization has been obtained, we generally strive to process and ship your order the very same day.
If you have any questions regarding your order and shipping, please email us.

US Domestic Orders
Your order will be shipped via FedEx. Based on the delivery address, some orders may be shipped through USPS. You will receive a confirmation email with tracking information. You can also check the status of your order by logging into your account.
Orders over $100, before tax, qualify for free shipping. Valid in the Continental US only.


Ground: Generally takes 1-5 days after processing. Express Shipping: Delivery by the end of the second business day, Monday-Friday (must be received by 10am to ship that day). 

*all delivery times are pending credit card authorization, which can sometimes take up to 24 hours, depending on your card.

International Orders
We do not currently ship internationally, but please contact us and we will try our best to accommodate you.

 

SIZING

Most of our items have custom measurements included on the individual product detail page. The following chart is how we base our average measurement for our junior based sizing. Each brand may vary, so please check the details of the individual item on the product information page. If you would like information for a different size than listed, please email us and we will be happy to send you any measurements.

 

RETURNS | EXCHANGES

We want to be sure that you absolutely love each item you receive. If you aren’t completely satisfied with the item you ordered, we are happy to help. If we made a mistake on your order, please email us at info@lovenell.com. Below is our return and exchange policy, please don’t hesitate to ask us if you have any questions!


Returns must be postmarked within 30 days of the original invoice date. Returned items must be in new and unworn, unwashed, unaltered condition and have the original tags attached. Items must be returned with all original accessories. When returning with our return label, a $7 shipping fee will be deducted from your return credit. If you would like to use your own shipping service, please use the address below. We recommend using a shipping insurance or tracking number, as lovenell is not responsible for missing return packages lost in transit. Final Sale items include socks, tights, intimates, giftcards and ALL SALE ITEMS and are not eligible for Returns or Exchanges.

Returns will be processed within 5-10 business days after we have received your return. An email confirmation will be sent once your return has been completed.

 

EXCHANGES

Exchanges will be offered in the form of store credit once we have received and approved your return (please refer to return policy above). You will receive an email confirmation with store credit information once your return has been processed. Please be sure to note on your Returns/Exchange form that you would like to do an exchange. To ensure that your item will still be available by the time your return is processed, please email us with the item you would like in exchange.

Please include the Returns/Exchanges form and send your return to the following address:

LOVENELL CLOTHING RETURNS/EXCHANGES
25757 Redlands Blvd Suite “L”
Redlands, CA 92373
USA


PAYMENT METHODS

We accept Visa, Mastercard, American Express and Discover and Paypal. Purchases made in California will include CA sales tax.

 

You can shop at lovenell.com with confidence. We have partnered with Authorize.Net,  a leading payment gateway,
to accept credit cards and electronic check payments safely and securely for our customers.
The company adheres to strict industry standards for payment processing, including:
  • - 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
  • - Industry leading encryption hardware and software methods and security protocols to protect customer information.
  • - Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
www.lovenell.com is registered with the Authorize.Net Verified Merchant Seal program.

 

CONTACT

lovenell clothing
25757 Redlands Blvd Suite “L”
Redlands, CA 92373
USA

Email: info@lovenell.com
Fax: (909) 236-5184

 

DEAL OF THE WEEK

Every Monday we will post a new deal to our Deal of the Week section. Items will only be available at the lower price until the deal sells out or a new deal is posted the following Monday. If the item doesn’t sell out, the deal will return to its original price. Deal of the Week items are final sale. A previous or future purchase cannot be credited for Deal of the Week promotional prices. Items will be selected randomly, so keep checking back!

 

OUT OF STOCK ITEMS

If there is an item that you’d like to see back in stock, please email us and let us know. We will try our best to reorder that item.

©2012 lovenell. All Rights Reserved | Designed by Design Garden / Developed by DMG | Shipping/Returns